tobycj wrote: ↑November 6th, 2023, 2:49 pm
It's not that he can't be bothered at all. He's working a hell of a lot of hours, and gets a hell of a lot of messages from folk, all day every day. One guy was messaging him on Christmas day last year, he frequently gets messages at the weekend, and duringthe middle of the night. Time responding to all of those is time he's not building your packs. ...
To be frank, welcome to owning and running your own business. That's par for the course, and just because a message was received on Saturday isn't an excuse for not responding within a few business days.
I don't want to denigrate the guy personally, because he doesn't seem like a bad person. Actually quite likable and down to Earth when you manage to get him on the phone. He just seems to be not carving enough time out for managing the administrative side of the business. I have zero doubt he is working super hard trying to crank orders out, but I think it is fair to say that it's equally important to keep good enough contact such that people don't start losing their minds. It's not just bad for the customer when the latter doesn't happen, but also bad for the business owner (on multiple levels as seen here with public complaints, cancelled orders, and even chargebacks being initiated).
What I am trying to get across here, is that I don't like seeing forum members jump in with comments that seem aimed at making those frustrated parties feel bad for expressing (perfectly rightful) frustration. I don't think it's reasonable to assume that the most likely explanation, for the rather sizable number of people complaining about getting near-zero communication, found themselves in that position because they're just that insufferable to deal with.
At the same time, I think it's equally unfair on the part of the complaining parties to go so far in their language that it either explicitly (or tacitly) insinuates malicious or deceptive intent on Dave's part.