Hi everyone, new user here, though I'm happy to see my old handle from the GBnet revamped boards from 2001 was still available here...
Has anyone found any fixes to the "rainbow" issue on the LED stick? For example, in proton mode, there's all sorts of colors on display. Slime blower is never green. It looks like it's some sort of wiring issue. It's also very easy to trick the wand on the blaster mode. The colors will not keep up with the blaster mode so if you set it to stasis, it may just display the incorrect colors from the slime blower mode it was previously on.
Anyway, I wanted to provide some perspective on Hasbro support. The best way to reach them is thru their chat service. I sent a request in via email Monday and never heard back. But I tried a live chat today and they were very helpful. They went thru some troubleshooting standard questions (if the button sequence is correct, type of batteries, changing type of batteries) and ultimately emailed me a packing label for the return. This packing slip lasts four weeks so if you issue a ticket now, it WILL EXPIRE before Halloween. On the other hand, I'm not sure how long they will be producing these (hard to say with the movie delay). If it's sold out, they'll issue me a refund. They are not going to repair your existing wand. Just stuff to keep in mind because I despite the issues I have with the wand, I will hate parting with it after waiting six months to get it.
There's a reddit post that shows video of the issue I was describing. Thread here: https://www.reddit.com/r/ghostbusters/comments/iobj9a/has_anyone_else_had_a_problem_with_the_hasbro/